GitHub Education camera verification keeps degrading document quality and causing OCR rejection

[bilgenurpala]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello,

I am an active undergraduate student at Istanbul University and I am applying using my verified student email address.

The issue is not with my document itself. The problem is that the GitHub Education camera verification system automatically degrades/compresses the captured image quality before verification.

Because of this, the OCR system cannot detect:

• my university name
• the date
• or my academic status

even though all of them are clearly visible on the original document.

I already tested:

• iPhone
• Android
• PC
• Chrome and Safari

and the same issue happens on every device.

The current application flow forces camera-only verification and does not allow PDF/file upload.

Has anyone found a solution for this issue or is there another way to verify my student status?

Thank you.

[github-actions[bot]]

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