Billing information blocked due to government restrictions — possible false positive, manual review requested

[imanong]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Billing & Payment Issues

Hi everyone,

Hello GitHub Community,

I am experiencing an issue with my personal GitHub account billing information.

When I try to update my billing information, GitHub shows the following message:

“Sorry, you can’t update your billing information at this time. We have determined that the billing information supplied is ineligible for transactions with GitHub due to government restrictions.”

I believe this may be a false positive or an automated screening issue related to my billing address or institution name.

My account is used for personal academic and software development purposes. I am affiliated with Jiangnan University in Wuxi, Jiangsu, China, and I use GitHub mainly for coursework, research, open-source collaboration, and development projects.

To the best of my knowledge, my university is not a sanctioned party or restricted entity for GitHub billing eligibility. The billing address I provided is an official university address:

Jiangnan University
No. 1800 Lihu Avenue
Wuxi, Jiangsu 214122
China

I have already submitted GitHub Support tickets asking for a manual review of the billing eligibility / trade-controls screening result. However, the restriction is still present, and I would like to understand whether anyone has experienced a similar issue and successfully resolved it.

I am not asking how to bypass any compliance checks. I only want to know the proper and compliant way to have this reviewed.

My questions are:

1. Has anyone encountered this same billing restriction message before?
2. If your case was resolved, what kind of information or documents helped GitHub Support review it?
3. Is there a recommended way to phrase or organize the support ticket so that the compliance team can review it efficiently?
4. Should I provide proof of enrollment, student email verification, current residence proof, or an official university webpage showing the institution address?

I am happy to provide GitHub Support with reasonable verification documents if required. I would appreciate any advice from users who have gone through a similar manual review process.

Thank you.

[imanong]

What is the proper way to resolve this billing restriction issue?

[hiroshimai2]

This usually happens due to automated compliance filters and sometimes gets resolved only after a proper manual review with clear identity/institution verification, so your approach of contacting support is the right one; similar “false flag” style restrictions can also appear in unrelated digital services like https://jayaslotapks.com/ where access checks are automated and need review before correction.

[imanong]

Thanks, that makes sense — I agree contacting support for manual review is probably the right path.

Just to clarify, the second link/example you mentioned seems unrelated to my issue, so I’ll focus on the compliance/manual-review explanation rather than that external service.